What it is
MiRAjO Hub is the touchpoint that keeps your members engaged. That matters for the business owner who needs someone in their corner between events, and it matters for your organization, because that same engagement becomes the data behind real retention and the impact reports funders actually want to see.
Retention isn't a number for its own sake. It's what keeps an entrepreneur from getting lost in the shuffle and giving up before they had a real shot. Every bit of data that comes from that keeps your organization funded, and proves the business owners in front of you are actually being helped, not just counted.
You're not alone in this
Member retention is the single biggest challenge in the industry's own research, not just your organization. 31.9% of associations name it their #1 problem. For chambers specifically, 19% report retention getting worse year over year, and 40% have no regular way to hear from members between renewals at all.
66%
the low end, a third gone
78-86%
typical membership retention rate
90%+
what real engagement makes possible
And it's not guesswork what fixes it: 84% of members say a personalized experience matters, and members who feel it's tailored to them report significantly higher renewal intent. Most reporting only shows who showed up. MiRAjO Hub tracks what actually changed for them, the same standard grant reviewers look for.
Common questions
Is this an AMS (Association Management Software), or does it replace our membership management software?
No. An AMS manages who's registered and who paid. MiRAjO Hub is what happens after that: engagement, courses, and outcome data your current system was never built to track. Most organizations run both.
How long does setup take?
It's straightforward: import your member list, connect what you need, add your logo and colors. No heavy lift on your end.
Can we migrate our existing member data, and take it with us if we ever leave?
Yes, both directions. Bring your member list in, we handle the import, you're not starting from zero. And if you ever leave, your org's data and course content export out with you. You're never locked in.
Can it be integrated with the other tools we use?
Is our member data secure?
We take your members' data seriously. Everything is encrypted, both stored and in transit, on infrastructure that's independently audited and certified to real industry security standards, not just claimed. Sign-ins are protected the same way, so it's not just the data that's safe, it's every account accessing it.
Are there setup fees or hidden costs?
No. The price shown is what you pay, no setup fees, no per-transaction charges.
How long until we're live?
Traditional AMS implementations run 8-12 weeks. MiRAjO Hub is self-serve: your org and first admin can be live the same day you sign up.
What does Growth's introductory price mean, what happens after?
Growth starts at $395/mo for your first 3 months, then rolls automatically to $449/mo. No surprise charge, it's stated up front and nothing changes on your end.
Can we switch tiers later, up or down?
Yes. As your membership grows, or if you need less, your plan can move with it.
Can members update their own information and pay dues themselves?
Members manage their own profile and engagement inside the Hub. Dues and billing still run through whatever system you use for that today.
Is it a problem if my team isn't technical?
No. Your logo and colors are set up for you. Day to day is a dashboard, buttons and forms, no code, ever.
What happens if we want to cancel?
No long-term contract, cancel anytime. Cancel during your 14-day trial and you're never charged. After that, cancellation takes effect at your next billing cycle.
What if our members don't want to take courses?
Courses are one piece, not the whole thing. Community, the member directory, and events all work without a single course being taken.
Can I see pricing without talking to sales?
Yes, it's above. Enterprise is the only tier that's a real conversation, because it's genuinely custom.
